SUPPORT

Last updated: 7 September 2026

Something wrong, or something to report? Write to us directly — we try to get back to you the same day.

Write to us

destek@partibo.app

You'll get a faster answer if you include:

• What you were trying to do
• What happened — what the screen said, what you expected
• A screenshot, if you have one
• Your phone model

If you're in the app you can also write from Profile › Support. Requests sent that way can be followed under "Your past requests": Awaiting reply · Answered · Closed.

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Frequently asked

I can't sign in Personal accounts sign in with a phone number and password. If you've forgotten your password, use "Forgot my password" on the sign-in screen to get an SMS code and set a new one. Business accounts sign in with email and password.

The SMS isn't arriving Make sure you entered your number correctly with the country code, wait a few minutes and request it again. If it still doesn't arrive, write to us — just tell us which number and when you requested it.

I've forgotten my business account password There is no automatic password reset for business accounts. The only route is to write to us; once we've verified the account is yours, we'll help.

I want to change my name, date of birth or gender These three are collected once at signup and can't be changed in the app. If something is wrong, write to us.

How do I delete my account? In the app: Settings › Delete my account. If you can't get into the app, use the account deletion page.

I want to report a user or an event Use the report option on that profile's or event's page in the app. If it's urgent, write to us directly; we review reports by hand.

Payments and refunds Partibo does not sell subscriptions or in-app digital products. Paid event tickets are processed by a contracted payment institution. For a ticket refund or cancellation, contact the business organising the event first. If that does not resolve it, write to us at destek@partibo.app.

For ticketed events, you can refund your ticket in the app while there is more than 1 hour before the event starts. If an event is cancelled, all tickets are refunded automatically.

If you think the problem is on the app's side, write to us and we'll look at it together.

I had a bad experience at an event We're sorry. There are three things you can do: block the person from their profile, report the profile or the content, and write to us. If there is an urgent safety concern, call 112 first.